Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 16:46:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0521727378 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9556108308 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:30 PM, 12th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:32 PM, 12th Feb                     hi                    Hi Mayar           08:32 PM, 12th Feb                     hi                    Which courier company are you working with?           08:33 PM, 12th Feb                     hi                    Hi, we missed you! We were unable to deliver your order 9556108308 on 2022-02-12 20:24:33, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?Ye0K7FrpHpAK5Ua0UMTCLR4vcwDF0UU550Mv4qBWNRs=#/ Stay Happy!           08:33 PM, 12th Feb                     hi                    Hi, we missed you! We were unable to deliver your order 9556108308 on 2022-02-01 21:18:28, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?iBcCbxU75gW9JptpQkaC+t6HFBPRya6Bnz0LNkEXOuk=#/ Stay Happy!           08:33 PM, 12th Feb                     hi                    Look at the dates please. How this company can not deliver my order??????? In 12 days??           08:34 PM, 12th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:35 PM, 12th Feb                     hi                    Even I mentioned 100 times to the customer service that the adress is my office address and the delivery has to be before 6pm, still they keep sending at 9pm 8pm           08:36 PM, 12th Feb                     hi                    Why no one calls me for delivery           08:36 PM, 12th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           08:37 PM, 12th Feb                   mayar                   your order with LMG courier           08:37 PM, 12th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           08:37 PM, 12th Feb                   mayar                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           08:37 PM, 12th Feb                     hi                    Today I went to babyshop and said please cancel the order I want refund.           08:37 PM, 12th Feb                     hi                    I WANT REFUND!!!!!!!!!           08:38 PM, 12th Feb                     hi                    PLEASE CANCEL THIS ORDER.           08:38 PM, 12th Feb                     hi                    HOW MANY TIMES I HAVE TO CONTACT WITH BABYSHOP FOR THIS SIMPLE INJURY?????????           08:38 PM, 12th Feb                   mayar                   we will raise your inquiry to the courier partner, to cancelled your order,           08:40 PM, 12th Feb                   mayar                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:40 PM, 12th Feb                     hi                    They never called me           08:40 PM, 12th Feb                     hi                    Never ever received a call.           08:41 PM, 12th Feb                     hi                    I am fed up dealing with this situation           08:41 PM, 12th Feb                   mayar                   ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is  971521727378           08:42 PM, 12th Feb                     hi                    This is my mobile no yes           08:42 PM, 12th Feb                   mayar                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.           08:42 PM, 12th Feb                   mayar                   rest assured our team is working on your issue and will get back to you as soon as possible.           08:42 PM, 12th Feb                     hi                    Thank you Mayar           08:43 PM, 12th Feb                     hi                    You are the 8th agent I am sneaking. First time i fell that the problem will.be sorted finally.           08:44 PM, 12th Feb                     hi                    Appreciate your way of speaking and working           08:44 PM, 12th Feb                   mayar                   This is surely not the experience we want our customers to have when they shop with us. ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.           08:45 PM, 12th Feb                   mayar                   Thank you for your continued patience and understanding.           08:45 PM, 12th Feb                     hi                    Thank you           08:45 PM, 12th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:46 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3884226