Subject: New Reply Received - Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 03:35:37 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">Dear Concerned,</div>
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<div dir="auto">I really didnt understand what information you require from me.</div>
<div dir="auto">Feom you first response, i understood that the points have already been credited and  I'll have to wait for 14 days from date of delivery to get my Shukran points to reflect in my account. Thats the reason i didnt reply.</div>
<div dir="auto">Kindly let me know what additional information you require from my side.</div>
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<div dir="auto">Thanks and regards</div>
<div dir="auto">Remya</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 12/02/2022  6:19 am  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Shukran </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3872645</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed bahashwan : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Remya,</div></div>
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<div>Thank you for contacting us.</div>
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<div>We see that you are in touch regarding the Shukrans you have earned from your recent purchases from our website.</div>
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<div>We would like to know that your Shukrans have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This count starts 14 days from the date you delivered your items for your last purchase.</div>
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<div>Please note that it will take 14 days for the Shukran points you have earned from your purchases to appear in your Shukran account.</div>
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<div>Feel free to contact if you need further assistance.</div>
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<div>your friends,</div>
<div>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3872645