Subject: Ticket Assigned - Conversation with aakif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 20:07:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aakif aakif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aakif Bot:  Hi Aakif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557102713 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585966315            11:56 PM, 09th Feb                   mayar                   Hi Aakif,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:56 PM, 09th Feb                     aakif                    Hi           11:57 PM, 09th Feb                     aakif                    So I just did an order right now           11:58 PM, 09th Feb                     aakif                    Few minutes back           11:58 PM, 09th Feb                     aakif                    I jus exited the app to get the otp and when I came back I can't get to the verification page           11:58 PM, 09th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           12:00 AM, 10th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           12:00 AM, 10th Feb                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:00 AM, 10th Feb                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you.           12:02 AM, 10th Feb                   mayar                   Is there anything else i can help you with?            12:02 AM, 10th Feb                     aakif                    But the problem is I won't receive it tomorrow           12:03 AM, 10th Feb                     aakif                    Today*           12:03 AM, 10th Feb                     aakif                    It's urgent actually           12:03 AM, 10th Feb                     aakif                    Since I'm gonna travel           12:03 AM, 10th Feb                   mayar                   please note that time frame for delivery 2-1 day           12:04 AM, 10th Feb                     aakif                    What about collection           12:04 AM, 10th Feb                     aakif                    If I order now will I be able to collect from an outlet today?           12:05 AM, 10th Feb                   mayar                   the click and collect also it 1-2 day           12:05 AM, 10th Feb                     aakif                    Oh that's unfortunate           12:06 AM, 10th Feb                     aakif                    Thank you for your time           12:06 AM, 10th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3873396