Subject: Ticket Assigned - Conversation with mel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 19:57:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mel mel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mel Bot:  Hi Mel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9557099055 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562787206            11:48 PM, 09th Feb                     mel                    9557099055           11:49 PM, 09th Feb                   mayar                   Hi Mel,Good nigh Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:49 PM, 09th Feb                     mel                    9557099062           11:50 PM, 09th Feb                     mel                    Hi pls cancel the 2 orders. I picked the wrong payment           11:50 PM, 09th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:51 PM, 09th Feb                     mel                    Ok           11:51 PM, 09th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:51 PM, 09th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:51 PM, 09th Feb                     mel                    Yes I know, Just want you to cancel the order as it’s showing that it’s processing           11:53 PM, 09th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, we are unable to cancel those orders as it not placed           11:54 PM, 09th Feb                     mel                    Ok. So  it will not be proceed right?           11:55 PM, 09th Feb                   mayar                   yes,           11:56 PM, 09th Feb                   mayar                   Is there anything else i can help you with?            11:56 PM, 09th Feb                     mel                    No thats all. Thanks           11:56 PM, 09th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3873371