Subject: Ticket Assigned - Conversation with anisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 18:24:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anisha anisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anisha Bot:  Hi Anisha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564760710            10:14 PM, 09th Feb                     anisha                    Ok           10:14 PM, 09th Feb                   mayar                   Hi Anisha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:16 PM, 09th Feb                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:21 PM, 09th Feb                   mayar                   Hi Anisha, I have not received a response from you still, please confirm if we are still connected?           10:21 PM, 09th Feb                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:23 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3873100