Subject: Ticket Assigned - need escalation refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 18:07:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation refund vignesh kumar govindaraj                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vignesh Kumar Govindaraj ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:55 PM, 09th Feb                     vignesh kumar govindaraj                             09:55 PM, 09th Feb                     vignesh kumar govindaraj                             09:55 PM, 09th Feb                   mayar                   Hi Vignesh,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:55 PM, 09th Feb                   mayar                   how many items did you gave to courier partner           09:55 PM, 09th Feb                     vignesh kumar govindaraj                    2 items           09:56 PM, 09th Feb                   mayar                   We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.           09:57 PM, 09th Feb                     vignesh kumar govindaraj                    Hi! Your return request RP020422001709. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?aaY/S9hnU6GJWsWu6Si1gg==#/ Stay Happy!           09:59 PM, 09th Feb                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:02 PM, 09th Feb                     vignesh kumar govindaraj                    Delivery boy mobile number           10:03 PM, 09th Feb                     vignesh kumar govindaraj                    0555294226           10:04 PM, 09th Feb                     vignesh kumar govindaraj                    +971555294226           10:04 PM, 09th Feb                   mayar                   we’ll do our best to sort this out quickly.           10:05 PM, 09th Feb                   mayar                   Is there anything else i can help you with?            10:05 PM, 09th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3873051