Subject: Ticket Assigned - Conversation with shaima fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 17:43:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaima fatima shaima fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  when can i get my order Bot:  Hi When Can I Get My Order ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551581850 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. How may I help you? Customer:  I want to know what time will i get my order Customer:  And before i get order i want to contact the person who deliver through whatsapp Customer:  Can i get my order by 2 or 2:30 Agent:  Could you please share your order number so that I can assist you further? Customer:  FC0208220001800 Customer:  No wait sorru Customer:  Sorry* Customer:  8156907268 Customer:  This is my order number Customer:  Can you pls lemme know if i can get my order by today 2 or 2:30 Customer:  Pls Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Okie Customer:  Lemme know soon Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  We sincerely apologize for any inconvenience caused however, Please note that order  # 8156907268  has been confirmed, the order is currently out for delivery and will arrive within  today or tomorrow The courier will call you on your contact no # 96551581850 If you did not receive the request within the specified time, please contact us again. Agent:  We would like to inform you that we do not know the exact time, but if you receive a call from the courier  partner, please inform him of the appropriate time for you to receive the order Customer:  Can you pls contact me through whatsapp Customer:  Can you tell the courier partner to contact me now? Agent:  we will contact via what app and cell phone Customer:  Ok Agent:  We don't actually have the contact details of the agent who carries your parcel. But be assured that he's going to contact you from his end once the shipment is nearby delivery location Customer:  Ok Customer:  I really need this order urgent Customer:  By today 2:30 Customer:  But the delivery guy did not contact me Agent:  but if you receive a call from the courier partner, please inform him of the appropriate time for you to receive the order Customer:  Okie Customer:  Thank you Agent:  If the delivery has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further. Agent:  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  When will i get my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order history Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Shaima fatima Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaima fatima Bot:  Hi Shaima Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156907268 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shaima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  When can i get my order Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  When will i recieve my order Agent:  We sincerely apologize for any inconvenience caused however, Please note that order # 8156907268  has been confirmed, the order is currently out for delivery and will arrive within today or tomorrow The courier will call you on your contact no # 96551581850 If you did not receive the request within the specified time, please contact us again. Agent:  Is there anything else i can help you with?  Customer:  Its been said today i will recieve Agent:  will arrive within today or tomorrow Agent:  please contact us again. Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaima fatima Bot:  Hi Shaima Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156907268 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shaima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  What is the last time to recieve order? Agent:  We would like to inform you that we do not know the exact time, but if you receive a call from the courier  partner, please inform him of the appropriate time for you to receive the order Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaima fatima Bot:  Hi Shaima Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156907268 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shaima  Thank you for contacting us. This's abdallah  We would be happy to help you. Customer:  Hello Customer:  See mr.abdallah i am waiting since yesterday for my order it was said i will recieve yesterday but i didnt recieve yet Customer:  And i need products very urgently actually Customer:  And also i didnt recieve any call from anyone regarding delivery Customer:  May ik when any information regarding delivery or anything Agent:  We request you to please allow us some time to be verified, stay with us Customer:  Ok please lemme know soon Agent:  We sincerely apologize for any inconvenience caused however, Please note that order  # 8156907268 has been confirmed, the order is currently out for delivery and will arrive within  today The courier will call you on your contact no # 96551581850 If you did not receive the request within the specified time, please contact us again. Customer:  Ok Agent:  Is there anything else I can assist you with? Agent:  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaima fatima Bot:  Hi Shaima Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156907268 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Shaima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  I didnt not recieve my order even today Customer:  Can i pls contact you through whatapp Customer:  Whatsapp* Customer:  Or the courier guy through whatsapp Agent:  Please confirm if you are contacting regarding the following order number: 8156907268 Customer:  Yesss Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Please sure Agent:  Could you please confirm is this your correct phone number 96551581850? Customer:  Yes Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.  Customer:  Please Customer:  I need to urgently Customer:  It was said i will get within todsy Customer:  Today* Customer:  Can you please make sure they deliver by today Customer:  Before 9s Customer:  9* Agent:  we will raise your inquiry to the courier team and we will update you soon enough Customer:  Please thank you Agent:  we’ll do our best to sort this out quickly. Agent:  Is there anything else i can help you with?  Customer:  No i just need products as soon as possible Agent:  we will do our best to solve your issue Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  Ok thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaima fatima Bot:  Hi Shaima Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156907268 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:27 PM, 09th Feb                     shaima fatima                    Ok           09:27 PM, 09th Feb                   mayar                   Hi Shaima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:28 PM, 09th Feb                     shaima fatima                    Hello mr.mayar           09:28 PM, 09th Feb                     shaima fatima                    Can i know any information regarding delivery           09:28 PM, 09th Feb                   mayar                   ,i will be happy to help you.           09:29 PM, 09th Feb                     shaima fatima                    Ok may i know information regarding my products delivery           09:29 PM, 09th Feb                     shaima fatima                    Will it be today or tomorrow           09:30 PM, 09th Feb                     shaima fatima                    ?           09:30 PM, 09th Feb                   mayar                   your order is out for delivery and follow  up with the courier team           09:30 PM, 09th Feb                     shaima fatima                    Its been 2 days           09:31 PM, 09th Feb                     shaima fatima                    It was said i will be getting my products by yesterday or today           09:31 PM, 09th Feb                     shaima fatima                    But i didnt recieve it           09:31 PM, 09th Feb                   mayar                   Please note that your order currently out for delivery and will arrive within The courier will call you on your contact no # 96551581850 If the delivery has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           09:32 PM, 09th Feb                   mayar                   We'd like to inform you that the courier team generally delivers shipments between 9:00 AM and 10:00 PM. the agent will contact you as soon as the shipment is at the nearby delivery address.           09:32 PM, 09th Feb                     shaima fatima                    How can i contact courier agent now?           09:33 PM, 09th Feb                     shaima fatima                    Will i recieve my products by today?           09:33 PM, 09th Feb                   mayar                   We don't actually have the contact details of the agent who carries your parcel. But be assured that he's going to contact you from his end once the shipment is nearby delivery location           09:33 PM, 09th Feb                   mayar                   your order is out for delivery and follow up with the courier team           09:33 PM, 09th Feb                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is  96551581850           09:34 PM, 09th Feb                     shaima fatima                    Yes           09:34 PM, 09th Feb                     shaima fatima                    Say them to contact me now           09:34 PM, 09th Feb                     shaima fatima                    And i need a person who talks hindi or english           09:34 PM, 09th Feb                     shaima fatima                    ??           09:38 PM, 09th Feb                     shaima fatima                    Mr           09:38 PM, 09th Feb                     shaima fatima                    Mr.mayar are you there?           09:38 PM, 09th Feb                   mayar                   We would like to inform you that we do not know the exact time, but if you receive a call from the courier  partner, please inform him of the  appropriate time for you to receive the order           09:39 PM, 09th Feb                   mayar                   we will raise your inquiry to the courier team and we will update you soon enough           09:39 PM, 09th Feb                     shaima fatima                    Please make sure they give me products by today           09:39 PM, 09th Feb                   mayar                   we will follow up with the courier team, your currently out for delivery           09:42 PM, 09th Feb                   mayar                   Is there anything else i can help you with?            09:42 PM, 09th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3872973