Subject: Ticket Assigned - Conversation with thanks for your solution but do it as soon as possible
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 20:14:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thanks for your solution but do it as soon as possible thanks for your solution but do it as soon as possible                    Bot:  Hi again! Bot:  Please enter your name Customer:  thanks for your solution but do it as soon as possible Bot:  Hi Thanks For Your Solution But Do It As Soon As Possible ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:02 AM, 09th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:03 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    Your order 8130351069 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://maxfashion.app.link/4Lh48bwKPmb           12:05 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    Am waiting to return more than 1 month           12:05 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    But no one comes to pick the things           12:05 AM, 09th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:06 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    OK           12:06 AM, 09th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           12:07 AM, 09th Feb                   mayar                   We sincerely apologize for any inconvenience however, This is surely not the experience we want our customers to have when they shop with us.  We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           12:07 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    When they come           12:08 AM, 09th Feb                   mayar                   We apologize for the inconvenience caused  Thank you for your patience. We have already raised this to our higher department and they are following up with the courier directly. We are trying to arrange the return for you on priority. We request you to please allow us some more time and we will get the items collected from you asap.           12:09 AM, 09th Feb                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is  96565755815           12:09 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    Yes it's my number           12:10 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    Am waiting for your courier team call           12:10 AM, 09th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,We’re on it - and we’ll do our best to sort this out quickly.           12:11 AM, 09th Feb                     thanks for your solution but do it as soon as possible                    OK thanks for your information i appreciate your service           12:12 AM, 09th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:13 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3869023