Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 20:07:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:55 PM, 08th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:55 PM, 08th Feb                     User                    I want to know that can I change my dress size in centerpoint branch           11:55 PM, 08th Feb                     User                    I bought it online           11:56 PM, 08th Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:58 PM, 08th Feb                     User                    1656260683           11:59 PM, 08th Feb                     User                    I want to change my baby dress size           12:00 AM, 09th Feb                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           12:02 AM, 09th Feb                   mayar                   1- You can contact our customer support team at (80076927) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           12:02 AM, 09th Feb                     User                    If I go to centerpoint branch will they change the dress           12:03 AM, 09th Feb                     User                    Because online shoping has no bill           12:04 AM, 09th Feb                   mayar                   do not have an exchange option available online or in the store           12:04 AM, 09th Feb                   mayar                   Is there anything else i can help you with?            12:06 AM, 09th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3869003