Subject: Ticket Assigned - Conversation with joanne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 19:54:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joanne joanne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joanne Bot:  Hi Joanne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556843655 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  056293444            11:46 PM, 08th Feb                  
  mayar                   Hi Joanne,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:46 PM, 08th Feb                   mayar                   Please note that the order ( 9556843655) has been placed successfully, and it will arrive in 3-2 business days. If you do not receive your order within the specified time, please contact us again.  You can also track the order on  (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0618001462&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar) through the tracking number (FP020822001084).           11:50 PM, 08th Feb                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971526293444           11:51 PM, 08th Feb                   mayar           
         Hi Joanne, I have not received a response from you still, please confirm if we are still connected?           11:51 PM, 08th Feb                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:53 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868972