Subject: Ticket Assigned - Conversation with kushal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 19:53:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kushal kushal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kushal Bot:  Hi Kushal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528766599            11:41 PM, 08th Feb                   mayar                   Hi Kushal,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:42 PM, 08th Feb                     kushal                    Hi Mayar           11:42 PM, 08th Feb                     kushal                    I had order few jeans on click and collect basis           11:43 PM, 08th Feb                     kushal                    The waist and fit is proper but the inseam is less           11:43 PM, 08th Feb                     kushal                    Any way, we can modify it           11:44 PM, 08th Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:45 PM, 08th Feb                     kushal                    Yes           11:46 PM, 08th Feb                     kushal                    9556580370           11:46 PM, 08th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:47 PM, 08th Feb                     kushal                    Ok           11:49 PM, 08th Feb                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           11:49 PM, 08th Feb                   mayar                   1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           11:49 PM, 08th Feb                   mayar                   Is there anything else i can help you with?            11:51 PM, 08th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868970