Subject: Ticket Assigned - Conversation with rabia qamar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 19:13:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabia qamar rabia qamar                    Bot:  Hi again! Bot:  Please enter your name Customer:  rabia qamar Bot:  Hi Rabia Qamar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551342774            10:59 PM, 08th Feb                   mayar                   Hi Rabia,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:01 PM, 08th Feb                     rabia qamar                    Hi           11:01 PM, 08th Feb                     rabia qamar                    Just wanted an update on my return       
     11:01 PM, 08th Feb                     rabia qamar                    My order status still shows shipped but it was delivered and I returned a few items           11:01 PM, 08th Feb                     rabia qamar                    But still the credit is not updates           11:01 PM, 08th Feb                     rabia qamar                    Updated*           11:02 PM, 08th Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:02 PM, 08th Feb                     rabia qamar                    Sure wait           11:02 PM, 08th Feb                     rabia qamar                    9556036566           11:03 PM, 08th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:04 PM, 08th Feb                     rabia qamar                    Ok           11:04 PM, 08th Feb                   mayar     
               Please share your correct order number           11:06 PM, 08th Feb                     rabia qamar                    9556035506           11:06 PM, 08th Feb                     rabia qamar                    9556036506           11:07 PM, 08th Feb                     rabia qamar                    Typing error           11:07 PM, 08th Feb                     rabia qamar                    The last one is the one           11:07 PM, 08th Feb                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 1 business days from the time we receive your return to conduct a quality check and issue your refund.           11:08 PM, 08th Feb                     rabia qamar                    I returned them 4 days ago           11:08 PM, 08th Feb                     rabia qamar                    Actually 5 days ago counting today           11:09 PM, 08th Feb                   mayar                   We sin
 cerely apologize for any inconvenience caused you. This is not the experience we offer, your items has been reached the warehouse and refund will process within 1-2 days           11:11 PM, 08th Feb                     rabia qamar                    Ok           11:11 PM, 08th Feb                   mayar                   If the refund has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:11 PM, 08th Feb                     rabia qamar                    Ok thanks           11:12 PM, 08th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868861