Subject: Ticket Assigned - Conversation with john ssewankambo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 19:04:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john ssewankambo john ssewankambo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  john ssewankambo Bot:  Hi John Ssewankambo ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your p
 ayment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  555899493            10:49 PM, 08th Feb                   mayar                   Hi John,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:51 PM, 08th Feb                     john ssewankambo                    Would like to know when the items will be picked up for rerurn, it has been 3 days 
 now since i placed the request           10:52 PM, 08th Feb                   mayar                   Could you please share your order number so that I can assist you further?           10:56 PM, 08th Feb                   mayar                   Hi John, I have not received a response from you still, please confirm if we are still connected?           10:59 PM, 08th Feb                   mayar                   Hi John, I have not received a response from you still, please confirm if we are still connected?           11:01 PM, 08th Feb                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:04 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868840