Subject: Ticket Assigned - Conversation with divina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 18:02:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divina divina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  divina Bot:  Hi Divina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556871335 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588014600            09:56 PM, 08th Feb                   mayar                   Hi Divina,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:56 PM, 08th Feb                     divina                    Hi. I ordered yesterday under click and collect. When can be my order ready to be collected? Order #9556871335           09:57 PM, 08th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:58 PM, 08th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:59 PM, 08th Feb                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           09:59 PM, 08th Feb                     divina                    Ok thanks           10:00 PM, 08th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:02 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868616