Subject: Ticket Assigned - Conversation with anu maria lesley
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 17:31:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anu maria lesley anu maria lesley                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anu maria lesley Bot:  Hi Anu Maria Lesley ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562590250            09:12 PM, 08th Feb                     anu maria lesley                    Ok           09:13 PM, 08th Feb                   mayar                   Hi Anu,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:14 PM, 08th Feb                     anu maria lesley                    Yeag           09:15 PM, 08th Feb                     anu maria lesley                    Hai.. i had ordered a dress and collected it today.           09:15 PM, 08th Feb                   mayar                   Could you please share your order number so that I can assist you further?           09:16 PM, 08th Feb                     anu maria lesley                    In the picture the dress had a belt. The belt has not been kept in the package when i opened it.           09:16 PM, 08th Feb                     anu maria lesley                    Order number 9556624560           09:17 PM, 08th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:19 PM, 08th Feb                     anu maria lesley                    Ok           09:19 PM, 08th Feb                   mayar                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a incomplete item in your recent purchase with us. We understand that you are skeptical about your future purchases.           09:22 PM, 08th Feb                     anu maria lesley                    Kindly advice what could be done           09:23 PM, 08th Feb                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:25 PM, 08th Feb                   mayar                   ·You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:25 PM, 08th Feb                     anu maria lesley                    Ok thank you.  We will follow up with the nearest splash store.           09:27 PM, 08th Feb                   mayar                   Is there anything else i can help you with?            09:28 PM, 08th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868495