Subject: Ticket Assigned - Conversation with richelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 17:16:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with richelle richelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  richelle Bot:  Hi Richelle ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556976637 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551031659            09:04 PM, 08th Feb                   ma
 yar                   Hi Richelle,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:04 PM, 08th Feb                     richelle                    I just made  the order awhile ago but i checked the status its cancelled           09:05 PM, 08th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:09 PM, 08th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:13 PM, 08th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not cap
 tured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:13 PM, 08th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:16 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3868447