Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Feb 2022 19:41:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:32 PM, 07th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:32 PM, 07th Feb                     User                    i want to change my order i had ordered xl size but i wanted l size           11:32 PM, 07th Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:33 PM, 07th Feb                     User                    1656271788           11:33 PM, 07th Feb                     User                    I ordered 4 tshirts from that i need to change 2           11:33 PM, 07th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:34 PM, 07th Feb                     User                    Ok           11:34 PM, 07th Feb                     User                    H           11:36 PM, 07th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:38 PM, 07th Feb                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           11:38 PM, 07th Feb                   mayar                   You can return the products within 14 days through one of the following options: 1- You can call our customer support team at (80076927) to book an appointment to receive the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           11:38 PM, 07th Feb                     User                    Ok           11:39 PM, 07th Feb                   mayar                   Is there anything else i can help you with?            11:39 PM, 07th Feb                     User                    So I’ll return it back then           11:40 PM, 07th Feb                     User                    ok thank you           11:40 PM, 07th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:41 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864529