Subject: Ticket Assigned - Conversation with abdul waheed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Feb 2022 18:47:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul waheed abdul waheed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul waheed Bot:  Hi Abdul Waheed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556852572 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563908491            10:39 PM, 07th Feb         
             abdul waheed                    [email-masked]           10:40 PM, 07th Feb                   mayar                   Hi Abdul Waheed  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:41 PM, 07th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           10:44 PM, 07th Feb                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           1
 0:44 PM, 07th Feb                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:47 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864382