Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Feb 2022 12:10:27 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="ydp3d6d4eb8yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">Hi, </div>
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<div dir="ltr">I'm still waiting for a reply to this  email. when will the KD5 be refunded to my account? also why is MAX keep sending me to collect the item when i have canceled it.</div>
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<div dir="ltr">please do the refund ASAP.</div>
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<div dir="ltr">kr,</div>
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<div dir="ltr">Rachel</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, February 4, 2022, 06:42:11 PM GMT+3, Rachel Anthony &lt;[email-masked]&gt; wrote:
                
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Ok thx. Please refund my purchase.<div><br></div>
<div>Kr,</div>
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<div>Rachel<br><div>
<br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv0371286246yqt83438" class="yiv0371286246yqt7814332096">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv0371286246yahoo-quoted-begin">On Friday, February 4, 2022, 18:37, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Rachel,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3851389