Subject: Ticket Assigned - Conversation with muhammad hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 20:53:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad hassan muhammad hassan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad hassan Bot:  Hi Muhammad Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556795003 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552830526            12:47 AM, 07th Feb                   mayar                   Hi Muhammad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:48 AM, 07th Feb                     muhammad hassan                    I placed the order and payment was also made but didn't get the confirmation message for the order           12:49 AM, 07th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:49 AM, 07th Feb                     muhammad hassan                    Instead I received a message saying that my order was not processed           12:50 AM, 07th Feb                     muhammad hassan                    Ok           12:50 AM, 07th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           12:51 AM, 07th Feb                   mayar                    We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9556795003) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9556796146).           12:51 AM, 07th Feb                   mayar                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:51 AM, 07th Feb                     muhammad hassan                    So my order is placed successfully now?           12:52 AM, 07th Feb                   mayar                   yes, with new order number 9556796146           12:52 AM, 07th Feb                   mayar                   Is there anything else i can help you with?            12:52 AM, 07th Feb                     muhammad hassan                    Thanks           12:52 AM, 07th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 07th Feb                     muhammad hassan                    No , thank you           12:52 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3860456