Subject: Ticket Assigned - Conversation with munn
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 18:36:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with munn munn                    Bot:  Hi again! Bot:  Please enter your name Customer:  munn Bot:  Hi Munn ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:26 PM, 06th Feb                   mayar                   Hi Munn,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:27 PM, 06th Feb                     munn                    I have requested for a return since more than a week now but still no one has picked it up yet           10:27 PM, 06th Feb     
               mayar                   Please confirm if you are contacting regarding the following order number: 8135730611           10:27 PM, 06th Feb                     munn                    ??           10:28 PM, 06th Feb                   mayar                   Please confirm if you are contacting regarding the following order number: 8135730611           10:29 PM, 06th Feb                   mayar                   Hi Munn, I'm not getting a response from you. Are we still connected?           10:32 PM, 06th Feb                   mayar                   Hi Munn, I'm not getting a response from you. Are we still connected?           10:34 PM, 06th Feb                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:35 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/hel
 pdesk/tickets/3860122