Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Feb 2022 19:37:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:09 PM, 05th Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:10 PM, 05th Feb                     User                    i order 3 days before my delivery processing when  i get delivery           11:11 PM, 05th Feb                     User                    Why too much late for delivery I ordered click and collect but it’s processing last 2 days           11:12 PM, 05th Feb                     User                    ???           11:14 PM, 05th Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:14 PM, 05th Feb                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           11:16 PM, 05th Feb                     User                    Order number 165627314           11:16 PM, 05th Feb                     User                    You check?           11:18 PM, 05th Feb                     User                    Order number 1656273714           11:19 PM, 05th Feb                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:20 PM, 05th Feb                     User                    Ok           11:21 PM, 05th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:25 PM, 05th Feb                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 1 working days. You’ll receive an SMS and an email when your order is ready for collection.           11:25 PM, 05th Feb                     User                    5 days I ordered           11:25 PM, 05th Feb                     User                    why late soo much??           11:25 PM, 05th Feb                     User                    there service really disappointed for some little order need 9/10 days ??‍♂️           11:26 PM, 05th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,please note that the time frame for delivery is 5-7 days           11:28 PM, 05th Feb                   mayar                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:28 PM, 05th Feb                     User                    I order date 1 now already date 5           11:29 PM, 05th Feb                     User                    It’s really too much late           11:29 PM, 05th Feb                     User                    ok ??           11:30 PM, 05th Feb                   mayar                   your order is out for delivery and it will arrive within 1-2 day,please contact us again.           11:34 PM, 05th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:37 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3856183