Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Feb 2022 19:05:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli jomy                    Bot:  Hi again! Bot:  Please enter your name Customer:  jomy Bot:  Hi Jomy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8156342672 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8156342672 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8156342572 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:48 PM, 05th Feb                   mayar                   Hi Jomy,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:48 PM, 05th Feb                     jomy                    Ok           10:48 PM, 05th Feb                     jomy                    [2/5, 9:45 PM] Achacha: Hi, we missed you! We were unable to deliver your order 8156342572 on 2022-02-05 21:40:22, reason: Future Date Delivery. We?ll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?6N091SG30tJ27f3xGC5h3l1TNikKfX9ejsFTjOV80hs=#/ Stay Happy! [2/5, 9:45 PM] Achacha: Hi, we missed you! We were unable to deliver your order 8156342572 on 2022-02-03 19:06:11, reason: Could not attempt. We?ll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?lR6fZu8brzu8T/8FLLI73LOnkvtkaL4JCJGnc4FUyeM=#/ Stay Happy!           10:49 PM, 05th Feb                     jomy                    Hi, we missed you! We were unable to deliver your order 8156342572 on 2022-02-05 21:40:22, reason: Future Date Delivery. We?ll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?6N091SG30tJ27f3xGC5h3l1TNikKfX9ejsFTjOV80hs=#/ Stay Happy!           10:49 PM, 05th Feb                     jomy                    Hi, we missed you! We were unable to deliver your order 8156342572 on 2022-02-03 19:06:11, reason: Could not attempt. We?ll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?lR6fZu8brzu8T/8FLLI73LOnkvtkaL4JCJGnc4FUyeM=#/ Stay Happy!           10:49 PM, 05th Feb                     jomy                    I didn't get my order           10:49 PM, 05th Feb                     jomy                    Please help. It shows out for delivery from last thurw           10:50 PM, 05th Feb                     jomy                    Please help. It shows out for delivery from last Thursday           10:50 PM, 05th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:51 PM, 05th Feb                   mayar                   Could you please confirm is this your correct phone number 96569338696?           10:52 PM, 05th Feb                     jomy                    Yes           10:52 PM, 05th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer,Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:53 PM, 05th Feb                     jomy                    965 is code +965. Actually we ordered many times           10:53 PM, 05th Feb                     jomy                    Actually we got 2 apology messages           10:54 PM, 05th Feb                     jomy                    We expected today it is something very urgent for our travel           10:54 PM, 05th Feb                   mayar                   we’ll do our best to sort this out quickly.           10:56 PM, 05th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:59 PM, 05th Feb                     jomy                    Ok           10:59 PM, 05th Feb                     jomy                    Are you sure this order is still processing or ia it canceled?           10:59 PM, 05th Feb                   mayar                   We sincerely apologize for any inconvenience however, This is surely not the experience we want our customers to have when they shop with us. . We have already raised this to our higher department and they are following up with the courier directly. We are trying to arrange the delivery for you on priority. We request you to please allow us some more time and we will get the items delivered from you asap.           11:03 PM, 05th Feb                   mayar                   Is there anything else i can help you with?            11:03 PM, 05th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3856073