Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 05 Feb 2022 08:36:14 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation   Ticket comment <div style="font-family: Calibri,Helvetica,sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear sir,<br>
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Today (5/2/2022) i have visited centrepoint store hawally for collection but the staff in store refuse to give me the money and said they don't have any information from online department for any payment.<br>
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you sent me email 3 days ago for collection and till now they do not have any information.
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From last two and half month i m waiting for my money and still you are wasting my time.
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Is this type of service you provide to your customers. Before i am wasting my time on telephone calls and emails now i m wasting by visiting your branch.
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 1, 2022 10:06 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3567188] - need escalation
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<div dir="ltr">Hi Hakimaluda,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and would like to let you know that as per our finance team you can visit any of our store at (Centrepoint Hawally Tunis street) to collect the order number (8114921853) refund value of (KWD  6.80) in cash, Just provide the store
 team with the order invoice and this email as confirmation to collect your cash value of the order.</div>
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<div>Feel free to contact us for further assistance.</div>
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<div>your friends,</div>
<div dir="ltr">Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3567188