Subject: Ticket Assigned - Conversation with ftoun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Feb 2022 19:11:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ftoun ftoun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ftoun Bot:  Hi Ftoun ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8156579605 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555815288            10:55 PM, 04th Feb                   mayar            
        Hi Ftoun,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:55 PM, 04th Feb                     ftoun                    I reserved to massages  Sorry, Order 8156579591 was not processed successfully. Please try again or use Cash on Delivery           10:56 PM, 04th Feb                     ftoun                    And Sorry, Order 8156579596 was not processed successfully. Please try again or use Cash on Delivery           10:57 PM, 04th Feb                     ftoun                    What the problem?           10:58 PM, 04th Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:59 PM, 04th Feb                     ftoun                    Okay           11:02 PM, 04th Feb                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           11:02 PM, 04th Feb            
        mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:02 PM, 04th Feb                     ftoun                    They cut  my money from the bank           11:04 PM, 04th Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, we did not captured the amount if we dose not captured the amount it will return back to your account           11:06 PM, 04th Feb                     ftoun                    When ?           11:07 PM, 04th Feb                   mayar        
            If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:07 PM, 04th Feb                     ftoun                    I want my order from Centrepoint           11:07 PM, 04th Feb                   mayar                   please note are unable to placed the order from our side ad the payment did not go through the payment from your credit card used has been unsuccessful. you can place the order with other payment or try to pay again           11:09 PM, 04th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:11 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3852039