Subject: Ticket Assigned - Conversation with nicole
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Feb 2022 18:05:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nicole nicole                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nicole Bot:  Hi Nicole ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503583546            09:53 PM, 04th Feb                   mayar                   Hi Nicole,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:53 PM, 04th Feb                     nicole                    I want to know your return policy           09:53 PM, 04th Feb                     nicole                    I received my order today and I am quite unhappy about the form of the bag. Front side is crippled           09:54 PM, 04th Feb                     nicole                    Please check the photo           09:55 PM, 04th Feb                     nicole                             09:55 PM, 04th Feb                     nicole                             09:56 PM, 04th Feb                     nicole                    Compared to the back side           09:56 PM, 04th Feb                   mayar                   Could you please share your order number so that I can assist you further?           09:57 PM, 04th Feb                     nicole                    9556453675           09:58 PM, 04th Feb                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:00 PM, 04th Feb                   mayar                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (LIFESTYLE) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (LIFESTYLE) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:02 PM, 04th Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:04 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3851853