Subject: Ticket Assigned - Conversation with sanam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 19:37:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanam sanam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sanam Bot:  Hi Sanam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502555678            11:19 PM, 01st Feb                     sanam                    Ok           11:19 PM, 01st Feb                   mayar                   Hi Sanam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:20 PM, 01st Feb                     sanam                    Hi           11:20 PM, 01st Feb                     sanam                    I received my order today from centerpoint. And want to return 2 items           11:21 PM, 01st Feb                   mayar                   Could you please share your order number so that I can assist you further?           11:21 PM, 01st Feb                     sanam                    But when I try to return through the app, it lets me only return 1 item from 2           11:21 PM, 01st Feb                     sanam                    Yes. One sec.           11:21 PM, 01st Feb                     sanam                    9556145343           11:22 PM, 01st Feb                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:22 PM, 01st Feb                     sanam                    Sure.           11:23 PM, 01st Feb                   mayar                   could you please share with us  the complete name of the items so we can further assist you?           11:25 PM, 01st Feb                     sanam                    I'll just send you the name           11:26 PM, 01st Feb                     sanam                             11:27 PM, 01st Feb                     sanam                    This one I want to return, because it is defective           11:28 PM, 01st Feb                     sanam                             11:28 PM, 01st Feb                     sanam                    And this Floral Print Top I need one size bigger.           11:28 PM, 01st Feb                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:30 PM, 01st Feb                   mayar                   ·You can now drop off your return to any (SPLASH) store across the UAE. Here’s what you need to do.  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:30 PM, 01st Feb                     sanam                    Ok. So I can take it to the store and return the items?           11:31 PM, 01st Feb                     sanam                    But online I am able to only return the Embellished V-Neck top           11:32 PM, 01st Feb                     sanam                    It isn't giving me a return option for the Floral Print Top           11:33 PM, 01st Feb                   mayar                   yes, you can return it in the store           11:33 PM, 01st Feb                   mayar                   Is there anything else i can help you with?            11:35 PM, 01st Feb                     sanam                    No. Thank you           11:35 PM, 01st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839777