Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 19:42:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556307817 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527774030            11:19 PM, 01st Feb                     fatim
 a                    Ok           11:19 PM, 01st Feb                   mayar                   Hi Fatima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:20 PM, 01st Feb                     fatima                    Hi           11:21 PM, 01st Feb                     fatima                    My order is not confirmed yet but the bank deducted the amount           11:21 PM, 01st Feb                     fatima                    9556307817           11:21 PM, 01st Feb                     fatima                    I paid through tabby           11:22 PM, 01st Feb                     fatima                    What is wrong?!           11:22 PM, 01st Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means 
 that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:22 PM, 01st Feb                     fatima                    So shall I pay again?!           11:23 PM, 01st Feb                   mayar                   yes,Do place a new order again with us so we will be able to confirm & deliver it you.           11:23 PM, 01st Feb                     fatima                    What will happen to this order then if I order a new one?!           11:24 PM, 01st Feb                     fatima                    I'm ordering now           11:24 PM, 01st Feb                     fatima                    Hopefully will be delivered as promised           11:24 PM, 01st Feb                     fatima                    Done           11:27 PM, 01st Feb                     fatima                    Again           11:28 PM, 01st Feb   
                   fatima                    What's wrong with tabby payment           11:28 PM, 01st Feb                     fatima                    I used another card but still           11:28 PM, 01st Feb                     fatima                    The amount is debited but my payment is not verified           11:28 PM, 01st Feb                     fatima                    Please verify that now           11:29 PM, 01st Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:29 PM, 01st Feb                     fatima                    9556315765           11:29 PM, 01st Feb                     fatima                    Second order           11:29 PM, 01st Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:31 PM, 01st Feb                
      fatima                    How come!!!           11:31 PM, 01st Feb                     fatima                    Why           11:31 PM, 01st Feb                     fatima                    Please explain           11:31 PM, 01st Feb                     fatima                    I used 2 cards           11:31 PM, 01st Feb                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer, we are unable to placed the order from our side           11:31 PM, 01st Feb                     fatima                    And both was debited           11:31 PM, 01st Feb                     fatima                    Why           11:32 PM, 01st Feb                     fatima                    Tabby has issues?!           11:32 PM, 01st Feb                     fatima                    What to do now???           11:32 PM, 01st Feb                   mayar                   Please accept our apologies for the inconvenience
  caused  We'd like to confirm you that order has not been placed successfully Due to the failure of the payment by the bank           11:33 PM, 01st Feb                     fatima                    What do I do now?!           11:33 PM, 01st Feb                     fatima                    Is it an issue with tabby?!           11:33 PM, 01st Feb                     fatima                    Explain why           11:34 PM, 01st Feb                     fatima                    Hello           11:35 PM, 01st Feb                     fatima                    What is the reason for this?!           11:35 PM, 01st Feb                   mayar                   the order is not placed because the payment did not go through you can try again or you  can pay with other payment method           11:37 PM, 01st Feb                     fatima                    What is wrong with tabby?!           11:37 PM, 01st Feb                   mayar                   we request you please to check with 
 your bank           11:38 PM, 01st Feb                     fatima                    Not helpful at all           11:39 PM, 01st Feb                     fatima                    Waste of time           11:39 PM, 01st Feb                   mayar                   please note are unable to placed the order from our side ad the payment did not go through  the payment from your credit card used has been unsuccessful. you can place the order with other payment or try to pay again           11:41 PM, 01st Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:42 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839797