Subject: Ticket Assigned - Conversation with soumya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 18:57:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with soumya soumya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  soumya Bot:  Hi Soumya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556305821 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  544415018            10:39 PM, 01st Feb                   mayar                   Hi Soumya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:39 PM, 01st Feb                     soumya                    Hi           10:42 PM, 01st Feb                     soumya                    My orders is still showing under processing           10:43 PM, 01st Feb                     soumya                    Verifying payment           10:43 PM, 01st Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:44 PM, 01st Feb                     soumya                    I want this order to be processed           10:47 PM, 01st Feb                     soumya                    How to lrocews           10:47 PM, 01st Feb                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you.           10:50 PM, 01st Feb                   mayar                   we are unable to placed the order y as the payment from your credit card used has been unsuccessful.Do place a new order again with us so we will be able to confirm & deliver it you.           10:51 PM, 01st Feb                   mayar                   Is there anything else i can help you with?            10:51 PM, 01st Feb                     soumya                    I tried           10:52 PM, 01st Feb                     soumya                    But otp page is not coming           10:52 PM, 01st Feb                   mayar                   we request you to please to reorder again           10:54 PM, 01st Feb                   mayar                   , we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           10:56 PM, 01st Feb                   mayar                   Is there anything else i can help you with?            10:56 PM, 01st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839674