Subject: Ticket Assigned - need escalation refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 18:55:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation refund jawad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jawad Bot:  Hi Jawad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503419749            10:38 PM, 01st Feb                   mayar                   Hi Jawad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:39 PM, 01st Feb                     jawad                    i had returned 2 items in my last order. i have received the refund for 1 item and not th other.           10:42 PM, 01st Feb                   mayar                   Could you please share your order number so that I can assist you further?           10:42 PM, 01st Feb                     jawad                    9555477759           10:43 PM, 01st Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:44 PM, 01st Feb                     jawad                    ok           10:44 PM, 01st Feb                   mayar                   please confirm did you 2 items to the courier partner           10:49 PM, 01st Feb                     jawad                    yes returned 2 items           10:50 PM, 01st Feb                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:51 PM, 01st Feb                     jawad                    ok...is there any complaint number           10:51 PM, 01st Feb                   mayar                   will send it through email           10:53 PM, 01st Feb                     jawad                    ok thankyou           10:55 PM, 01st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:55 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839665