Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 18:35:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556027013 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  Where is my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556027013 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524094474            10:22 PM, 01st Feb                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:23 PM, 01st Feb                     hi                    I want to know my order sivce evening your customer support told order will deliver today 10 at night           10:23 PM, 01st Feb                     hi                    But still we didnt           10:23 PM, 01st Feb                     hi                    When i get the order           10:24 PM, 01st Feb                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:25 PM, 01st Feb                     hi                    Ok           10:25 PM, 01st Feb                   mayar                   We'd like to inform you that the courier team generally delivers shipments between 9:00 AM and 10:00 PM. the agent will contact you as soon as the shipment is at the nearby delivery address.           10:27 PM, 01st Feb                     hi                    Its sure today they deliver           10:27 PM, 01st Feb                     hi                    Or not           10:27 PM, 01st Feb                   mayar                   if you do not receive call with today,please do get back to us and let us know, we will be happy to assist you further.           10:27 PM, 01st Feb                   mayar                   your order is out for delivery           10:28 PM, 01st Feb                   mayar                   We do not Know the exact time for delivery but be assured that you will get your delivery within the specified time frame            10:28 PM, 01st Feb                     hi                    Bec 10 pm is already passed           10:29 PM, 01st Feb                   mayar                   we will follow up the courier team and we will update through email           10:30 PM, 01st Feb                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:31 PM, 01st Feb                   mayar                   Is there anything else i can help you with?            10:33 PM, 01st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:34 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839599