Subject: Ticket Assigned - Conversation with kiran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 17:39:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran kiran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556116624 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505144582            09:34 PM, 01st Feb                   mayar                   Hi Kiran,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:34 PM, 01st Feb                     kiran                    Hi           09:35 PM, 01st Feb                     kiran                    My order is a click and collect           09:35 PM, 01st Feb                     kiran                    Why is it taking so long to process?           09:35 PM, 01st Feb                     kiran                    Payment is already gone from my account           09:35 PM, 01st Feb                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           09:36 PM, 01st Feb                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           09:39 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3839390