Subject: Ticket Assigned - Conversation with divya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 16:33:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi again! Bot:  Please enter your name Customer:  divya Bot:  Hi Divya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:51 PM, 31st Jan                   Ziena                   Hi, I'm Zina, how can I help you today?           02:56 PM, 31st Jan                     divya                    Hi .   I received my order today..however, one the product that was delivered to me (coat) wasn't the same color I had ordered. What I ordered bwas for a black one instead I got a maroon one ..please arrange some one to get the correct product delivered to me ..my order number is 8156036570           02:56 PM, 31st Jan                     divya                    Longline jacket black is what I ordered for           02:57 PM, 31st Jan                   Ziena                   We apologize for the inconvenience you have faced.           02:57 PM, 31st Jan                   Ziena                   You can return damaged items through the below three channels: 1- You can contact our customer support team at (1800871) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/kw/en/) and choosing the products that you want to return it. 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           02:58 PM, 31st Jan                     divya                    I'm not asking for an advice to return a product..I am asking you to deliver the right product to me ma'am!           02:59 PM, 31st Jan                     divya                    I hope u understand bwhat I just wrote before           02:59 PM, 31st Jan                     divya                    I very well know how to return what I got . which I will do so .  Please deliver me the stuff that I actually paid for           03:00 PM, 31st Jan                   Ziena                   Please accept our full apology for this inconvenience and for this mistake that was made by us during the preparation of the order to be sent, and we apologize to you for not being able to deliver the correct item, so we kindly ask you to make place a return request through one of the previous options           03:00 PM, 31st Jan                     divya                    Yes!will do... Thankyou for the suggestion.i shall do that. But I'm not asking you for an advice on that I'm asking you to arrange for the delivery of the paid item!           03:01 PM, 31st Jan                     divya                    Hello?           03:03 PM, 31st Jan                   Ziena                   By checking, we found that a return request for order No. (8156036570) was created on (1/31/22) and the request will be received by the transport partner within 2 to 5 official working days.           03:04 PM, 31st Jan                     divya                    Excuse me?please adress to the query that I just asked now           03:05 PM, 31st Jan                     divya                    What about the item I ordered?           03:05 PM, 31st Jan                     divya                    When will the item be delivered?           03:05 PM, 31st Jan                   Ziena                   In the event that you would like to have the item we kindly ask you to create a new order for it and we assure you that we will do our best to deliver it ASAP.           03:05 PM, 31st Jan                     divya                    I don't want to pay an extra delivery charge for ordering one item!!           03:06 PM, 31st Jan                     divya                    The mistake was from your end           03:06 PM, 31st Jan                     divya                    I expect you to come up with a solution           03:06 PM, 31st Jan                   Ziena                   We are truly sorry for this inconvenience.           03:06 PM, 31st Jan                     divya                    Yes... So please rectify the mistake from your end by delivering me the right product           03:07 PM, 31st Jan                   Ziena                   We are truly sorry to in form you that we can't deliver the correct item and we kindly ask you to request it again with a new order.           03:08 PM, 31st Jan                     divya                    So will you help with a free delivery is my question?           03:09 PM, 31st Jan                     divya                    I will request for a new order           03:09 PM, 31st Jan                     divya                    ??           03:11 PM, 31st Jan                   Ziena                   Please allow me a moment to check this for you.           03:12 PM, 31st Jan                     divya                    Ok           03:13 PM, 31st Jan                   Ziena                   We would like to offer you a voucher for 2 KWD           03:14 PM, 31st Jan                   Ziena                   If you agree with this please confirm to us so we can do the needful ASAP.           03:15 PM, 31st Jan                     divya                    Yes           03:15 PM, 31st Jan                     divya                    I agree           03:15 PM, 31st Jan                     divya                    Thankyou so much!           03:15 PM, 31st Jan                   Ziena                   We have forwarded your voucher preparation request to our concern team. Our team is working on it. Once we will get any update we will get back to you.           03:16 PM, 31st Jan                   Ziena                   Is there anything I can help you with?           03:16 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3832344