Subject: Ticket Assigned - Conversation with verda
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 19:23:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with verda verda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  verda Bot:  Hi Verda ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559542068            10:50 PM, 31st Jan                     verda                    Ok           10:51 PM, 31st Jan                     verda                    I m waiting           10:52 PM, 31st Jan                   mayar                   Hi Verda,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:52 PM, 31st Jan                     verda                    Hi Good evening           10:53 PM, 31st Jan                     verda                    I ordered a car seat yesterday and recieved my order today but the order is not same           10:53 PM, 31st Jan                     verda                    U there           10:55 PM, 31st Jan                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We request you to please specify your order number, ​ We would also request you to provide us some snapshots of the wrong item you received.           10:55 PM, 31st Jan                     verda                    Just a minute i'll share           10:56 PM, 31st Jan                     verda                             10:57 PM, 31st Jan                     verda                             10:58 PM, 31st Jan                     verda                    We didnt unwrap it           10:58 PM, 31st Jan                     verda                    It is still packed           10:58 PM, 31st Jan                     verda                    Order number 9556103649           11:00 PM, 31st Jan                   mayar                   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received.           11:01 PM, 31st Jan                     verda                    I want to exchange it           11:02 PM, 31st Jan                   mayar                   We would also request you to provide us some snapshots of the wrong item you received.           11:03 PM, 31st Jan                     verda                    I already shared it           11:03 PM, 31st Jan                     verda                    We didnt open it           11:04 PM, 31st Jan                     verda                    Its black in color we ordered red one           11:04 PM, 31st Jan                     verda                             11:05 PM, 31st Jan                     verda                             11:05 PM, 31st Jan                   mayar                   we have checked the snapshots is not clear  please share with clare one to check with concerned team           11:06 PM, 31st Jan                     verda                    How can i share the more clear pocture it is wrapped           11:06 PM, 31st Jan                     verda                             11:07 PM, 31st Jan                   mayar                   please note that the items is is non returnable, take the  wrapper off and provide us with pic           11:08 PM, 31st Jan                     verda                    Ok           11:09 PM, 31st Jan                     verda                    Pls note that I'm not asking to return, want to exchange because the item is not as per it was showing in web           11:12 PM, 31st Jan                     verda                    This is first time we are facing this issue           11:12 PM, 31st Jan                     verda                    The item is not acceptable to us           11:12 PM, 31st Jan                     verda                    I don't want to open the item           11:13 PM, 31st Jan                   mayar                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, (bebyshop) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged           11:15 PM, 31st Jan                   mayar                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           11:15 PM, 31st Jan                   mayar                   We would also request you to provide us some snapshots of the wrong item you received to check with our concerned team so that we can assist you accordingly with this.           11:16 PM, 31st Jan                     verda                    Sir you have delievered wrong item so what is my fault           11:16 PM, 31st Jan                   mayar                   We would also request you to provide us some snapshots of the wrong item you received to check with our concerned team so that we can assist you accordingly with this.           11:17 PM, 31st Jan                     verda                    Already shared it           11:17 PM, 31st Jan                   mayar                   please note that the pic you have share it with us is not please kindly share with another one clear so that we can assist you optimally.           11:19 PM, 31st Jan                   mayar                   Hi Verda, I have not received a response from you still, please confirm if we are still connected?           11:21 PM, 31st Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:23 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834933