Subject: Ticket Assigned - Conversation with faten elghote
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 19:14:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faten elghote faten elghote                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faten elghote Bot:  Hi Faten Elghote ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556496599            11:02 PM, 31st Jan                   mayar                   Hi Faten,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:02 PM, 31st Jan                     faten elghote                    Hi mayar           11:02 PM, 31st Jan                     faten elghote                    I have ordered an online order for a stroller but it took a long timr and i traveled I couldn’t pick it up so i need a refund for it           11:03 PM, 31st Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:06 PM, 31st Jan                   mayar                   Hi  I have not received a response from you still, please confirm if we are still connected?           11:09 PM, 31st Jan                   mayar                   Hi Faten, I have not received a response from you still, please confirm if we are still connected?           11:11 PM, 31st Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:13 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834904