Subject: Ticket Assigned - Conversation with rika senarathna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 18:53:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rika senarathna rika senarathna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rika senarathna Bot:  Hi Rika Senarathna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528232591            10:33 PM, 31st Jan                     rika senarathna                    Ok           10:34 PM, 31st Jan                   mayar                   Hi Rika,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:34 PM, 31st Jan                     rika senarathna                    Mayar i hv to return one item,i recieved it yesterday           10:34 PM, 31st Jan                     rika senarathna                    Its too big to my size           10:35 PM, 31st Jan                     rika senarathna                    R u there           10:36 PM, 31st Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:37 PM, 31st Jan                     rika senarathna                    9555887382           10:37 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:37 PM, 31st Jan                     rika senarathna                    K           10:38 PM, 31st Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (SPLASH) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:38 PM, 31st Jan                     rika senarathna                    Im rrequesting for return staff           10:40 PM, 31st Jan                     rika senarathna                    R u there           10:42 PM, 31st Jan                   mayar                   You can return online purchases through the below three channels:           10:43 PM, 31st Jan                     rika senarathna                    I need to return it by online  can u send some one to collect it           10:43 PM, 31st Jan                   mayar                   first create return  request then the courier delivery will contact with you to arrange fro collection           10:45 PM, 31st Jan                   mayar                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE. Here’s what you need to do.           10:45 PM, 31st Jan                     rika senarathna                    Can u request it for me           10:46 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:46 PM, 31st Jan                     rika senarathna                    Kk           10:46 PM, 31st Jan                   mayar                   we have create return of the items,           10:48 PM, 31st Jan                   mayar                   please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971528232591). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:48 PM, 31st Jan                   mayar                   Is there anything else i can help you with?            10:50 PM, 31st Jan                     rika senarathna                    Tnx i recieved that confirmation text           10:52 PM, 31st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834856