Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 18:28:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9555980259 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501597227            10:11 PM, 31st Jan                   mayar                   Hi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:12 PM, 31st Jan                     hello                    Hi           10:12 PM, 31st Jan                     hello                    I made order before yesterday and suppose to receive it yesterday, i didn't receive anything           10:13 PM, 31st Jan                     hello                    Today i called they said today ull receive driver couldnt reach u           10:14 PM, 31st Jan                     hello                    No one called me at all           10:14 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:14 PM, 31st Jan                     hello                    Also today just now i received a message saying that i wasnt reachable           10:15 PM, 31st Jan                     hello                    And i didn't go out at all           10:15 PM, 31st Jan                     hello                    I need this item for an occasion tomorrow           10:15 PM, 31st Jan                   mayar                   Could you please confirm is this your correct phone number 971501597227           10:17 PM, 31st Jan                     hello                    Yes           10:17 PM, 31st Jan                   mayar                   the order i it will arrive in 3-5 business days. If you do not receive your order within the specified time, please contact us again.           10:20 PM, 31st Jan                   mayar                   is out for delivery the order i it will arrive within today or tomorrow           10:20 PM, 31st Jan                     hello                             10:21 PM, 31st Jan                     hello                    It want arrive today           10:21 PM, 31st Jan                     hello                    And tomorrow i have occasion           10:21 PM, 31st Jan                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is  971501597227           10:22 PM, 31st Jan                   mayar                   We do not Know the exact time for delivery but be assured that you will get your delivery within the specified time frame            10:22 PM, 31st Jan                     hello                    I waste my time just for u to tell me it will arrive tomorrow or tonight           10:22 PM, 31st Jan                   mayar                   We would like to inform you that we do not know the exact time, but if you receive a call from the courier  partner, please inform him of the appropriate time for you to receive the order           10:22 PM, 31st Jan                     hello                    They always call and i always answer           10:22 PM, 31st Jan                   mayar                   If the delivery has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:25 PM, 31st Jan                   mayar                   Is there anything else i can help you with?            10:25 PM, 31st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834768