Subject: Ticket Assigned - Conversation with obaid sultam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 18:01:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with obaid sultam obaid sultam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  obaid sultam Bot:  Hi Obaid Sultam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9556195472 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508494707            09:44 PM, 31st Jan                   mayar                   Hi Obaid,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:46 PM, 31st Jan                     obaid sultam                    Hi mayar           09:46 PM, 31st Jan                     obaid sultam                    My order 9556195472is still in payment processing           09:47 PM, 31st Jan                     obaid sultam                    It might not go fwd as by mistake i closed browser while payment was in progress           09:47 PM, 31st Jan                     obaid sultam                    Can you cancel it so i can place it again?           09:47 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:48 PM, 31st Jan                     obaid sultam                    Sure           09:48 PM, 31st Jan                     obaid sultam                    ۔۔۔           09:54 PM, 31st Jan                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:54 PM, 31st Jan                   mayar                    We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            09:54 PM, 31st Jan                     obaid sultam                    I am aware money is not deducted, how will this order get cancelled in system?           09:55 PM, 31st Jan                     obaid sultam                    So my shukran points are credited back also nd i can place new order           09:55 PM, 31st Jan                   mayar                   if the order is not placed the shukran points will return back to you account           09:56 PM, 31st Jan                     obaid sultam                    Okies.. how much time it takes for order to cancel ?           09:56 PM, 31st Jan                   mayar                   we are unable to cancel the order because the order is not placed           10:00 PM, 31st Jan                   mayar                   Is there anything else i can help you with?            10:00 PM, 31st Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:01 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834682