Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 17:50:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:39 PM, 31st Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:40 PM, 31st Jan                     User                    Thank you           09:40 PM, 31st Jan                     User                    Could you assist to check the status of my order?           09:40 PM, 31st Jan                     User                             09:41 PM, 31st Jan                     User                    On sms it says the order has been cancelled but on app it says it is under process           09:41 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:43 PM, 31st Jan                     User                    Please take your time           09:43 PM, 31st Jan                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1655988105 # 1655988120) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 1655988153           09:45 PM, 31st Jan                   mayar                    The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            09:45 PM, 31st Jan                     User                    I have opted for click and collect so will i be notified once the order is ready?           09:46 PM, 31st Jan                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 7 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           09:47 PM, 31st Jan                     User                    Sure, thank you for the update           09:48 PM, 31st Jan                     User                    I will end the chat here           09:48 PM, 31st Jan                     User                    Have a great shift           09:48 PM, 31st Jan                   mayar                   thank you           09:50 PM, 31st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:50 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834643