Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Jan 2022 17:20:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529785398            09:03 PM, 31st Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:04 PM, 31st Jan                     hi                    Hi dear           09:04 PM, 31st Jan                     hi                    I neede your help to return one of the itmes from the order           09:05 PM, 31st Jan                     hi                             09:06 PM, 31st Jan                     hi                    Csk jersey i would like to return           09:06 PM, 31st Jan                     hi                    I am not able to do it from the site           09:06 PM, 31st Jan                     hi                    Can you please help me           09:06 PM, 31st Jan                     hi                             09:07 PM, 31st Jan                     hi                    Hello           09:09 PM, 31st Jan                   mayar                   could you please share with us  the complete name of the items so we can further assist you?           09:09 PM, 31st Jan                   mayar                   do you want to return those 3 items           09:10 PM, 31st Jan                     hi                             09:10 PM, 31st Jan                     hi                    Nope           09:10 PM, 31st Jan                     hi                    Only csk dhoni jersey           09:11 PM, 31st Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:13 PM, 31st Jan                   mayar                    We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, (SPLASH) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           09:15 PM, 31st Jan                   mayar                   Is there anything else i can help you with?            09:17 PM, 31st Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3834516