Subject: Ticket Assigned - Conversation with yasmine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 20:37:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmine yasmine                    Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551919015            12:25 AM, 31th Jan                   mayar                   Hi Yasmine,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:26 AM, 31th Jan                     yasmine                    I have an issue to place my order           12:26 AM, 31th Jan                     yasmine                    I have a voucher but it doesn’t work           12:26 AM, 31th Jan                     yasmine                    On the app           12:26 AM, 31th Jan                     yasmine                    I tried the web but your website is not working properly           12:27 AM, 31th Jan                     yasmine                    Hello           12:28 AM, 31th Jan                   mayar                   Could you please share your voucher number so that I can assist you further?           12:29 AM, 31th Jan                     yasmine                             12:29 AM, 31th Jan                   mayar                   hat must be such an inconvenience. Could you let me know a little more about this voucher in order to solve the issue. 1. What kind of voucher is it. 2. Have you ever used it before? 3. What kind of error message are you receiving?           12:31 AM, 31th Jan                     yasmine                    New never used           12:31 AM, 31th Jan                   mayar                   please advise did your get from store           12:32 AM, 31th Jan                   mayar                   as refund           12:32 AM, 31th Jan                   mayar                   Hi Yasmine, I have not received a response from you still, please confirm if we are still connected?           12:34 AM, 31th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:36 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830302