Subject: Ticket Assigned - Conversation with saqlain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 20:35:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saqlain saqlain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saqlain Bot:  Hi Saqlain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9556094469 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566761784            12:24 AM, 31th Jan                   mayar                   Hi Saqlain,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:25 AM, 31th Jan                     saqlain                    Gud evng           12:26 AM, 31th Jan                     saqlain                    9556094469           12:26 AM, 31th Jan                     saqlain                    In abv mentioned order, a t shirt has been cancelled frm ur side           12:26 AM, 31th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:27 AM, 31th Jan                     saqlain                    And instead of paying an appology i am neing returned less than the amount  i paif for buying it           12:27 AM, 31th Jan                   mayar                   We regret to inform you that the product (Graphic Print T-shirt with Crew Neck and Short Sleeves) has been canceled from order No. (9556094469) due to its out of stock, so we have partially shipped your order and, the amount 22.0185 of the canceled product has been returned to your account on 1/31/22 and it takes 7 to 14 working days for the amount to appear in your account according to procedures your bank.  The order will be delivered within the specified time, and in the event that you do not receive the order within the specified time, please contact us again in order to serve you to the fullest. Thank you for your cooperation and shopping with us.   We apologize for any inconvenience and thank you for your patience.           12:29 AM, 31th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (  0.4815  ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:30 AM, 31th Jan                     saqlain                    No but why return amount is less than the amount i paid           12:31 AM, 31th Jan                     saqlain                    ?           12:32 AM, 31th Jan                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:33 AM, 31th Jan                   mayar                   Is there anything else i can help you with?            12:34 AM, 31th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830296