Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 19:49:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8121210914 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:36 PM, 30th Jan                     hi                    I need to cancel my order which jas been shipped           11:37 PM, 30th Jan                     hi                    *has           11:37 PM, 30th Jan                     hi                    ???           11:38 PM, 30th Jan                     hi                    Is anyone there           11:39 PM, 30th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:39 PM, 30th Jan                   mayar                   Please confirm if you are contacting regarding the following order number: 8121210914           11:39 PM, 30th Jan                     hi                    Need to cancel my order which has been shipped           11:40 PM, 30th Jan                     hi                    No this is not my order no           11:40 PM, 30th Jan                   mayar                   This is surely not the experience we want our customers to have when they shop with us. ​ ​We have now escalated this issue to our concerned team to make sure something like this does not get repeated ever again.           11:42 PM, 30th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:42 PM, 30th Jan                   mayar                   kindly ignore the above massage           11:42 PM, 30th Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:43 PM, 30th Jan                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           11:45 PM, 30th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:48 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3830183