Subject: Ticket Assigned - Conversation with salma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 17:15:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salma salma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salma Bot:  Hi Salma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503878983            09:08 PM, 30th Jan                   mayar                   Hi Salma,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:08 PM, 30th Jan                     salma                    Hello, i recieved my order but one of the clothes have the security pin attached           09:09 PM, 30th Jan                     salma         
            What should i do           09:09 PM, 30th Jan                     salma                    Just go to the store ?           09:09 PM, 30th Jan                   mayar                   We sincerely apologize for any inconvenience caused to you.  We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.           09:12 PM, 30th Jan                     salma                    Ok thank you           09:12 PM, 30th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:15 PM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3829632