Subject: Ticket Assigned - Conversation with jurish anne lopez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 20:51:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jurish anne lopez jurish anne lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jurish anne lopez Bot:  Hi Jurish Anne Lopez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4655953989 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97430816250            12:42 AM, 30th Jan   
                 mayar                   Hi Jurish,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:44 AM, 30th Jan                     jurish anne lopez                    Hi, i just want to update the sizes of my order.There is no button of updatit           12:45 AM, 30th Jan                     jurish anne lopez                    No button of updating my order since it is already placed           12:45 AM, 30th Jan                   mayar                   We apologize for the inconvenience caused  Please note that it is not possible to modify the order or add any products after it has been confirmed           12:47 AM, 30th Jan                     jurish anne lopez                             12:47 AM, 30th Jan                     jurish anne lopez                    So the only solution is to return it. I just want to update the size to a bigger size           12:48 AM, 30th Jan                     jurish anne lopez         
            I hope you can have that option since it is still in placed status. Not even in the processing stage           12:49 AM, 30th Jan                   mayar                   are sorry to inform you that we are unable change the size after order placed           12:49 AM, 30th Jan                     jurish anne lopez                    Anyway, thanks for the response           12:50 AM, 30th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           12:50 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3826284