Subject: Ticket Assigned - Conversation with sehar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 18:58:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sehar sehar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sehar Bot:  Hi Sehar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582493414            10:41 PM, 29th Jan                   mayar                   Hi Sehar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:42 PM, 29th Jan                     sehar                    Hi           10:43 PM, 29th Jan                     sehar                    I need to cancel my order           10:43 PM, 29th Jan                     sehar                    I had placed 3 to 4 orders by mistake bcoz it mentioned dat the payment is being verified           10:43 PM, 29th Jan                     sehar                    N i have used tabbt payment           10:43 PM, 29th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:44 PM, 29th Jan                     sehar                    So tabby usually deduct 1st installment right way           10:44 PM, 29th Jan                     sehar                    I have checked my card details           10:44 PM, 29th Jan                     sehar                    They have deducted 2 installements with 2 different order           10:44 PM, 29th Jan                     sehar                    I will give u my mobile no           10:45 PM, 29th Jan                     sehar                    Pls cancel the order wid dis contact no           10:45 PM, 29th Jan                     sehar                    0582493414           10:46 PM, 29th Jan                     sehar                    Coz the 1st installment has already been deducted for the order associated with dis mobile number           10:46 PM, 29th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:47 PM, 29th Jan                     sehar                    I have placed 4 orders           10:47 PM, 29th Jan                     sehar                    Which order no should i give?           10:47 PM, 29th Jan                   mayar                   any one of them           10:48 PM, 29th Jan                     sehar                    9555985644           10:49 PM, 29th Jan                     sehar                    9555981694           10:50 PM, 29th Jan                   mayar                   We'd like to confirm you that order # 9555980243 # 9555981694 # 9555985644 # 9555985653 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            10:51 PM, 29th Jan                     sehar                    The payment has already been deducted from my card           10:52 PM, 29th Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           10:52 PM, 29th Jan                     sehar                             10:52 PM, 29th Jan                     sehar                    2 payments have been deducted from my account i checked my card statement           10:53 PM, 29th Jan                   mayar                   please note if we do not captured the amount it will return back to you account,           10:53 PM, 29th Jan                     sehar                    Pls dont cancel the order no ending 653           10:54 PM, 29th Jan                     sehar                    Just cancel al other orders pls           10:54 PM, 29th Jan                   mayar                   You may have received a message from the bank informing you that the payment has been approved successfully, but that a problem occurred during the completion of the purchase process. In the event that your account has already been debited and the amount has not yet been returned, please contact the bank in order to be assisted           10:54 PM, 29th Jan                     sehar                    I havent received any msg           10:55 PM, 29th Jan                     sehar                    I have received a msg dat the payment was successful           10:55 PM, 29th Jan                   mayar                   please note those orders are not placed we are unable to cancelled any order           10:55 PM, 29th Jan                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:55 PM, 29th Jan                   mayar                   We sincerely apologize for any inconvenience caused however, we do not captured any amount,           10:57 PM, 29th Jan                     sehar                    K thank u 4 ur help           10:57 PM, 29th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:57 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3825991