Subject: Ticket Assigned - Conversation with biji
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 18:40:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with biji biji                    Bot:  Hi again! Bot:  Please enter your name Customer:  biji Bot:  Hi Biji ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:30 PM, 29th Jan                   mayar                   Hi Biji,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:32 PM, 29th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:37 PM, 29th Jan                   mayar                   Hi Biji, I have not received a response from you still, please confirm if we are still connected?           10:37 PM, 29th Jan        
            mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:40 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3825948