Subject: Ticket Assigned - Conversation with azhar kazi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Jan 2022 18:20:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azhar kazi azhar kazi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  azhar kazi Bot:  Hi Azhar Kazi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555238638            10:07 PM, 29th Jan                     azhar kazi                    Ok           10:07 PM, 29th Jan                   mayar                   Hi Azhar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:08 PM, 29th Jan                     azhar kazi                    Actually i received my order but I want to xchange 1 product.. Instead of medium I want large size..           10:09 PM, 29th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:10 PM, 29th Jan                     azhar kazi                    1 min           10:10 PM, 29th Jan                     azhar kazi                             10:12 PM, 29th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:14 PM, 29th Jan                     azhar kazi                    Ok...           10:14 PM, 29th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 1800871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           10:17 PM, 29th Jan                   mayar                   ·You can now drop off your return to any (CENTREPOINT) store across the KW.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (CENTREPOINT) store in the KW.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:17 PM, 29th Jan                     azhar kazi                    Ok           10:17 PM, 29th Jan                     azhar kazi                    Thanks           10:18 PM, 29th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3825864