Subject: Ticket Assigned - Conversation with shabaan saber
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Jan 2022 18:26:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabaan saber shabaan saber                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shabaan saber Bot:  Hi Shabaan Saber ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560450307            10:20 PM, 28th Jan                     shabaan saber                    Ok           10:21 PM, 28th Jan                   mayar                   Hi Shabaan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:22 PM, 28th Jan                     shabaan saber                    Hello Mayar, can i change my order from delivery to pick from store?           10:22 PM, 28th Jan                   mayar                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully           10:24 PM, 28th Jan                     shabaan saber                    Thank you           10:25 PM, 28th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:26 PM, 28th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3821973