Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Jan 2022 19:04:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96590907070            10:44 PM, 27th Jan                     hello                    Okay i will be waiting           10:44 PM, 27th Jan                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:45 PM, 27th Jan                     hello                    Oh hello mayar thank you so much           10:45 PM, 27th Jan                     hello                    I have an enquiry           10:46 PM, 27th Jan                     hello                    inquiry *           10:46 PM, 27th Jan                     hello                    I have ordered a few minutes age from the website I mean the application           10:46 PM, 27th Jan                     hello                    And I received a text message           10:47 PM, 27th Jan                     hello                             10:47 PM, 27th Jan                     hello                    I wanted to make sure the order has been paid or not?           10:48 PM, 27th Jan                     hello                    Because it shows it's already deducted from my account balance           10:50 PM, 27th Jan                     hello                    Can you assist me with this matter please?           10:51 PM, 27th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:53 PM, 27th Jan                     hello                    Thank you so much           10:54 PM, 27th Jan                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8155747584) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8155747588).           10:59 PM, 27th Jan                   mayar                   The payment has been captured only once from your account which is for the new successfully placed order.           10:59 PM, 27th Jan                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:00 PM, 27th Jan                   mayar                   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           11:03 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3819007